Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Our Refund and Returns Policy is designed to ensure customer satisfaction.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

For more details on our Refund and Returns Policy, please refer to our guidelines.

Returns & Refunds

Please see our Refund and Returns Policy for full details.

Quick summary:

You have 30 days from the date of delivery to request a return or exchange.
Items must be unused, in original packaging, and in resellable condition.
Proof of purchase is required.

To ensure a smooth return process, familiarize yourself with our Refund and Returns Policy.
Shipping costs are non-refundable, and customers are responsible for return shipping unless the item arrived defective or damaged.
Approved refunds will be processed within 5–10 business days after your return is received and inspected.

Understanding our Refund and Returns Policy can help you make informed decisions.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company; it may take some time for your refund to be officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

Our Refund and Returns Policy ensures transparency in all transactions.

If you’ve done all of this and you still have not received your refund yet, don’t hesitate to get in touch with us at support@eliteteddy.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@eliteteddy.com and send your item to 7739 Clairmont Rd. Onsted, Michigan 49265

If you have questions about our Refund and Returns Policy, feel free to reach out.

Shipping returns

To return your product, mail it to: 7739 Clairmont Rd. Onsted, Michigan 49265

In case of returns, please follow the Refund and Returns Policy instructions.

You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable.

We recommend reviewing our Refund and Returns Policy before making a purchase.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

For concerns regarding your order, consult our Refund and Returns Policy.